Our products and services can be accessed by contacting us directly (including by telephone) and via our website as well as through professional and financial advisors and anyone else who acts as a person sitting in between you and us in relation to what we do for you. In this notice we will call these persons ‘brokers or other intermediaries’.
When a broker or other intermediary processes your personal information on our behalf, this privacy notice will apply and you should contact our Data Protection Officer to exercise your rights under data protection laws. When a broker or other intermediary processes your personal information as a data controller in their own right, their own privacy notice will apply and you should ask them for a copy if you do not have one by the time you are introduced to us.
Ecology Building Society of 7 Belton Road, Silsden, Keighley, West Yorkshire BD20 0EE is a data controller of your personal information. This means information that is about you or from which we can identify you. This privacy notice describes how we deal with your personal information. We are the data controller of this information under relevant data protection laws because in the context of our business relationship with you, we decide how and why it is processed in the ways explained in this privacy notice. When we use terms such as we, us and our in this notice, we mean Ecology Building Society.
Our Data Protection Officer can be contacted if you have queries about this privacy notice or wish to exercise any of the rights mentioned in it by writing to Ecology Building Society, 7 Belton Road, Silsden, Keighley, West Yorkshire BD20 0EE or by email to [email protected].
We are registered with the UK’s Information Commissioner’s Office (ICO) under registration number Z5798250.
You will see at the end of this privacy notice that we mention the privacy notices of fraud prevention agencies and credit reference agencies (CRAs). More details about these credit reference agencies, their role as fraud prevention agencies, what personal data they hold (including how they use and share it), their retention periods and your data protection rights with the credit reference agencies, are available via the links in section 24 of this privacy notice or alternatively you can contact us for a paper copy. Please read them carefully and contact those organisations if you have questions (their details are in their notices).
Automated decision making means a process where we make decisions about you, such as your suitability for a product, using a computer based and automated system without a person being involved in making that decision (at least first time around).
Profiling means any form of automated processing of your personal information to evaluate certain personal aspects about you, such as to analyse or predict aspects concerning your economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Process or processing includes everything we do with your personal information from its collection, right through to its destruction or deletion when we no longer need it. This includes for instance collecting it (from you), obtaining it (from other organisations), using, sharing, storing, retaining, deleting, destroying or transferring it overseas.
Legitimate interests is mentioned in our privacy notice because data protection laws allow the processing of personal information where the purpose is legitimate and is not outweighed by your interests, fundamental rights and freedoms. Those laws call this the legitimate interests legal ground for personal data processing.
We want to be confident that our work reflects what matters to Ecology’s members. The results of the survey will help to inform the development of our services, as well as our mission and values.
We will be sharing these developments with members as they progress.
The 2017 survey is being managed by Fineline Market Research – a dedicated UK-based team of market researchers.
If you hold an Ecology savings account, you may have previously spoken with somebody from Fineline as we have been working with them to gain a better understanding of our savers’ experiences so that we can improve our service.
As well as managing the 2017 survey, Fineline will continue to periodically contact Ecology members to ask them about their experiences with us. If you have any questions about this, or wish to opt out of future surveys, please call us on 01535 650 770. Fineline adheres to the Market Research Society Code of Conduct.
If you have any questions about the survey, please call Fineline’s dedicated survey line on 01636 653 060. This line will be available from 9am to 7.30 pm, Monday to Friday, until the survey closes at 5pm on Friday 19 January. Lines will be closed from 23 December 2017 until 1 January 2018 for the Christmas holiday.
This survey is being run by Fineline Market Research. Fineline is able to identify who has completed the survey, but this information will not be passed to Ecology. The survey data will be collated and analysed by Fineline; this analysis will then be shared with Ecology. No personal information will be passed to any other third party.
You can complete the survey online, over the phone or via post. Whichever way you choose, please make sure we have received your completed survey by 5pm on Friday 19 January 2018.
Online
To complete the survey online, please click here ensuring you have the Survey Code and the Access ID ready. Your Access ID is unique to you – please use only your allocated code as it ensures that you are presented with the questions most relevant to you.
You’ll need to allow around 20 minutes to complete all of the questions. Please note that, once you have started the survey, it cannot be restarted or revisited at a later date.
Phone
You can also complete the survey over the telephone. Simply call our dedicated survey line on 01636 653 060. Lines are open from 9am to 7.30 pm, Monday to Friday, until 5pm on Friday 19 January 2018. Lines will be closed from 23 December 2017 to 1 January 2018 for the Christmas holiday.
Paper
If you would prefer to receive a paper copy of the survey, please call the Fineline survey team on 01636 653 060. Please see above for details of when this phone line is open.
