Archives: FAQ - Savings

Automated decision making means a process where we make decisions about you, such as your suitability for a product, using a computer based and automated system without a person being involved in making that decision (at least first time around).

Profiling means any form of automated processing of your personal information to evaluate certain personal aspects about you, such as to analyse or predict aspects concerning your economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Process or processing includes everything we do with your personal information from its collection, right through to its destruction or deletion when we no longer need it. This includes for instance collecting it (from you), obtaining it (from other organisations), using, sharing, storing, retaining, deleting, destroying or transferring it overseas.

Legitimate interests is mentioned in our privacy notice because data protection laws allow the processing of personal information where the purpose is legitimate and is not outweighed by your interests, fundamental rights and freedoms. Those laws call this the legitimate interests legal ground for personal data processing.

We want to be confident that our work reflects what matters to Ecology’s members. The results of the survey will help to inform the development of our services, as well as our mission and values.

We will be sharing these developments with members as they progress.

The 2017 survey is being managed by Fineline Market Research – a dedicated UK-based team of market researchers.

If you hold an Ecology savings account, you may have previously spoken with somebody from Fineline as we have been working with them to gain a better understanding of our savers’ experiences so that we can improve our service.

As well as managing the 2017 survey, Fineline will continue to periodically contact Ecology members to ask them about their experiences with us. If you have any questions about this, or wish to opt out of future surveys, please call us on 01535 650 770. Fineline adheres to the Market Research Society Code of Conduct.

If you have any questions about the survey, please call Fineline’s dedicated survey line on 01636 653 060. This line will be available from 9am to 7.30 pm, Monday to Friday, until the survey closes at 5pm on Friday 19 January. Lines will be closed from 23 December 2017 until 1 January 2018 for the Christmas holiday.

This survey is being run by Fineline Market Research. Fineline is able to identify who has completed the survey, but this information will not be passed to Ecology. The survey data will be collated and analysed by Fineline; this analysis will then be shared with Ecology. No personal information will be passed to any other third party.

You can complete the survey online, over the phone or via post. Whichever way you choose, please make sure we have received your completed survey by 5pm on Friday 19 January 2018.

Online

To complete the survey online, please click here ensuring you have the Survey Code and the Access ID ready. Your Access ID is unique to you – please use only your allocated code as it ensures that you are presented with the questions most relevant to you.

You’ll need to allow around 20 minutes to complete all of the questions. Please note that, once you have started the survey, it cannot be restarted or revisited at a later date.

Phone

You can also complete the survey over the telephone. Simply call our dedicated survey line on 01636 653 060. Lines are open from 9am to 7.30 pm, Monday to Friday, until 5pm on Friday 19 January 2018. Lines will be closed from 23 December 2017 to 1 January 2018 for the Christmas holiday.

Paper

If you would prefer to receive a paper copy of the survey, please call the Fineline survey team on 01636 653 060. Please see above for details of when this phone line is open.

Ecology is your society, so we want to make sure it’s being operated in a way that reflects your needs and priorities. What are your thoughts about the Ecology account(s) that you hold? Do you think Ecology is doing enough in its mission to build a greener society? And what do you consider to be the most urgent environmental and social issues that we face today? Your answers to these questions will help to guide Ecology’s future direction.

09.15	Registration and refreshments Meet your fellow members
09.30	Building societies for beginners Optional session giving an introduction to the building society model and the workings of an AGM
10.15	Annual General Meeting including Ask the Directors
12.00	Lunch (vegetarian, complimentary)
13.00	Our Member Survey Summary of the key findings from our recent survey.
13.15	How can we ensure that Ecology is fit for a digital future? Hear how we’re investing in our digital capability so we can develop new products and serve our members better Steve Round - Chair, Ecology Building Society Matt Wilson - IT Manager, Ecology Building Society Craig Haslam - Head of Product Strategy, Mutual Vision
14.15	Refreshment break
14.45	Tackling climate change with modern, traditional and natural building methods Panel discussion exploring how different materials and building approaches can help us address the housing crisis while tackling climate change Rosemary Coyne – Ecology borrower, co-ordinator of SHAP (the Sustainable Housing Action Partnership) and part of the Energiesprong UK market development team Mike Jacob - Director, Kiss House, a provider of off-site homes designed to Passivhaus standard Barbara Jones – Director, Straw Works and Principal of the School of Natural Building. Designs pre-fabricated straw panel buildings and accessible self-build designs with straw bales
15.45	Your Society Opportunity for members to discuss the key findings from the Member Survey and feedback on our plans to invest in our digital capability.
16.15	Closing comments Paul Ellis - Chief Executive, Ecology Building Society
16.30	Close