To reset your details, you will need to send us a Forgotten Password notice. You can do this from the Interactive welcome page, by selecting ‘Forgotten Your Security Details?’ from the menu on the left. We recommend that you enter a different Password and Memorable Information to those that you chose originally. Once we have received your Forgotten Password notice, we will reactivate your registration and send you a new Activation Key by post. Your User ID will not change. Please note that you must reactivate your registration within 21 days of receiving your letter.