Your registration letter contains a single-use Activation Key, which is a series of letters and numbers. You will need to use this when you activate your registration.

The Activation Key will be requested after you have input your User ID, Password and Memorable Information. Once you have successfully activated your registration, you won’t need to use the Activation Key again.

If you forget your Password or Memorable Information, you can re-set these via the ‘Forgot Password?’ button. In order to re-set your details, we will send you a new Activation Key via email. Please make sure that you use this new Activation Key to re-set your details, not the original one that was sent to you in your registration letter, as the Key is designed to be single-use and will not work a second time.