If the website for Ecology’s online service does not seem to be working correctly (for example, if the links/buttons are not working or the page seems to be displaying strangely), it may be because you are not using the latest version of your internet browser. A browser is simply the software that gives you access to the internet (e.g. Chrome, Firefox, Safari, Microsoft Internet Explorer).
While we recommend Chrome as the optimum browser, the online account service is designed to be compatible with most mainstream browsers. However, you will need to make sure that whichever version you are using is up-to-date. The following browsers are supported for use with the online service:
| Operating system | Browser | Is it supported? |
|---|---|---|
| Windows | Microsoft Edge | Yes |
| Windows | Google Chrome | Yes |
| Windows | Mozilla Firefox | Yes |
| macOS | Microsoft Edge | Yes |
| macOS | Google Chrome | Yes |
| macOS | Mozilla Firefox | Yes |
| macOS | Safari | Yes |
| iOS | Safari | Yes |
| iOS | Google Chrome | Yes |
| Android | Safari | Yes |
| Android | Google Chrome | Yes |
If you’re not sure which version of your browser is installed on your computer – or whether it’s up-to-date – there are websites that can instantly tell you this. Simply ask the relevant question (e.g. ‘What browser am I using?’) via an internet search to find a suitable website that can give you this information.
If you are not using an up-to-date version of your browser, you should be able to download the latest version by visiting the official website of your browser provider, where there is often a ‘download’ button on the homepage.
