Ecology Hub

Team Leader – Mortgage Department

 

Salary: £37,000 – £40,000 depending on experience
Hours: 35 hours per week

Benefits
  • Generous holiday allowance, statutory holidays and a holiday purchase scheme
  • Company pension contribution and Life Assurance after qualifying period
  • Development opportunities
  • Wellbeing and Smart Health Employee Assistance Programme
  • Up to 21 hours paid volunteering time per annum
  • Hybrid working pattern: combination of office and working-from-home days per week
  • Company socials and events
  • Free onsite parking
  • Free electric car charging point onsite
About us

Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgage lending for properties and projects that respect the environment.

We offer a wide range of specialist mortgage products and for the second time in three years have been recognised in the Mortgage Finance Gazette Awards, in the Best Self-build lender category. This award acknowledges Ecology’s role as a longstanding leading supporter of self and custom-build in the UK.

This is a superb opportunity to further your career with a leading mutual, ethical financial services organisation. We are looking for an experienced individual to meet our current and prospective members' mortgage needs.

About the role

It is an exciting time for Ecology, our mortgage products are award-winning, and we are expanding our dedicated team, join us and you will play a key role in the ongoing success of the Mortgage team.

With excellent management & leadership skills, you will lead a team of mortgage advisors, underwriters and administrators and will have responsibility for process, quality, controls and colleague development whilst retaining your competence as a Mortgage Advisor.

You will have influence working with stakeholders across the business looking at process improvement.

Main areas of responsibility
  • Lead, manage, and motivate a high-performing team with a focus on alignment to mission, high standards, quality, customer service, controls and change delivery.
  • Responsibility for ensuring all activity is conducted in accordance with the appropriate controls. Support delivery of the operational risk framework and embed a culture of risk management.
  • Articulating and assessing risk when lending decisions are made, demonstrating particular consideration for the Society’s reputation and mission.
  • Ensure policy, procedures and delivery supports customers in vulnerable circumstances and Consumer Duty.  Ensure the effective supervision of the Society Arrears and Possessions procedures in line with regulation.
  • Responsible as the Supervisor under the Society’s Training & Competence (T&C) Scheme for the maintenance, oversight and development of the scheme.
  • Providing focused training and coaching support through best practice whilst driving a “Right First Time” performance.
  • Conduct mortgage interviews for regulated residential mortgage applications, and the underwriting of residential mortgage applications and further advances, within policy limits.
  • Ensure all Financial Crime processes and procedures are adhered to in accordance with policy requirements.
  • Building and maintaining robust relationships with key stakeholders, to champion or challenge policy and procedural changes.
  • Championing colleague engagement in the teams and the wider Society.
About you

You are ambitious and want to continue to develop your supervisor/leadership career.

You will bring excellent people skills, are a great coach and have the ability to empower high performance.

You are able to seamlessly interact with colleagues, across all functions. You can suggest and influence any identified process improvements.

You deliver excellent customer service and understand that our member journey, is our priority building trust and rapport with our customers.

Knowledge and skills

  • Experience of working in a regulated environment preferably in financial services, preferably at supervisor level
  • Coaching/mentoring experience
  • The ability to make viable decisions whilst working under pressure
  • CeMAP qualified, ideally also possessing the CeMAP Diploma
  • Detailed knowledge of mortgage and mortgage-related products
  • Solid understanding of Conduct, Credit and Operational risk requirements
  • Strong knowledge of mortgage regulations including PRA, FCA, MCOB and Consumer Credit
  • Knowledge and understanding of financial services policies
  • Good knowledge of excel and database skills
  • Excellent written and verbal communication skills.

To apply, please send your CV and a covering letter to [email protected] outlining your suitability for the role and your alignment with our mission. Applications without a covering letter will not be considered.

Please note that the successful candidate will be required to undergo a Basic DBS and credit check and be certified under the regulatory Senior Manager and Certification Regime.

Contract length:  Permanent
Application deadline: 15 July 2022