The system will only reject your login details if some information is entered incorrectly. If you enter the incorrect log in details five consecutive times, your online account will be suspended and will need to be unlocked. We understand this can be frustrating and we will do everything we can to help you. Your User ID is created when you first register for the service and is unique to you. For security reasons, we cannot issue you with multiple User IDs, so it is not possible to re-register. If you are having difficulties with the system, please contact us – we will be happy to talk you through the login process while you are online.