Salary: £19,819.00 to £24,635.00 per year
This is a superb opportunity to develop a career in financial services, working with the savings customer service team of a leading ethical financial institution
Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment.
With around £200m in savings balances and over 11,000 members’ accounts to manage, our Savings Department is a hive of activity. We don’t have a network of branches, so our central Savings Team are responsible for the full administration of our members’ accounts.
About the role
In this role you will be responsible for handling our more complex member queries, including:
- The processing and maintenance of all non-individual savings accounts e.g. corporate, charity, group and trust accounts.
- Receiving and processing applications made by Attorneys and Deputies for individuals.
- Registering and processing deceased members’ accounts.
- Supporting the development of new regulatory and technology changes which impact our systems and procedures; this will involve working on our test systems before implementation to our live system.
- Answering members’ account queries or customer service requests – either by phone, online or by post.
- Compliance with financial regulatory requirements and the Society’s policies and procedures, full training will be provided.
- Our savings accounts and the services we offer, as you may occasionally be required to cover for other members of the Savings Team.
About you
The ideal candidate will have experience working in the financial services sector customer service and transaction processing. You will be dealing with more complex administration of our member accounts so will have great organisational skills, exceptional customer service skills and be able to multi-task on a daily basis.
You will be speaking to our members on a regular basis, so we are looking for an organised and motivated individual with a passion and drive for delivering excellent customer service. Written communication will be a strong point, as we contact our members electronically and by post.
Ideally you will have a background in financial services administration, be familiar with banking/building society procedures and will have a keen eye for detail.
Working for Ecology
Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build. In addition to a competitive salary, we offer:
- Pension scheme*;
- Cycle to work scheme;
- Free parking available;
- Competitive holiday allowance with an annual holiday purchase scheme;
- Life Assurance*;
- Annual volunteering days; and
- Annual profit related pay scheme.
* after 3 months qualifying service
About us
To find out more about Ecology, please take a look around our website.
If you would like to join our team and pursue a rewarding career in a company that exists to make a difference, then please apply today via our main advertisement at indeed.co.uk.
Ecology are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Application deadline: 20 October 2020
