As well as your User ID, you will need your Password and Memorable Information to access your online account each time you log in.

Whereas your User ID is assigned to you, you can choose your own Password and Memorable Information. These can be anything you like, as long as they meet the following criteria.

Passwords need to:

• be a minimum of 8 characters and a maximum of 64 characters
• contain at least 1 number
• contain at least 1 special character (e.g. !£$%&*)
• contain at least 1 uppercase and 1 lowercase letter.

Memorable Information needs to:

• be between 8 and 15 characters long (a combination of letters and numbers is recommended).

Can I use separate words for my Memorable Information?

You can use separate words within your Memorable Information, but please remember that the space between the words counts as a character. When you log on, you will be asked to enter specific, numbered characters from your Memorable Information and you should include the spaces when you count. This also means that sometimes the character you are asked to enter will be a space character.