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Lead Technical Business Analyst/Data and Analytics Lead

 

Lead Technical Business Analyst/Data and Analytics Lead

Salary: c£45 dependent upon experience
Hours: 35 hours per week

Benefits
  • Attractive holiday allowance
  • Generous pension contribution and Life Assurance after qualifying period
  • Wellbeing and Smart Health Employee Assistance Programme
  • Up to 21 hours paid volunteering time per annum
  • Hybrid working arrangements
  • Free onsite parking
  • Free onsite electric car charging points

This is a superb opportunity to play a leading role in building the future capability of a rapidly growing, ethical financial services organisation and to drive change in measurement, management and reporting of our impact in delivering a sustainable future for all and responding to the ever-changing needs and demands of members.

About us

Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgages for properties and projects that respect the environment.

About the role

We are currently recruiting for an experienced Lead Technical Business Analyst to lead the creation, reporting and interpretation of data across the business to enable delivery of key management information, modelling, regulatory returns and monitoring in pursuit of the Society’s mission and values.

Working within a small team and reporting directly to the Head of IT, this role will oversee the leadership and delivery of the Society’s data strategy. This is a role which requires a deep technical understanding of modern data architectures supported by a small team of technical specialists.

Main areas of responsibility
  • Lead the development of the Society’s Data & Analytics strategy and oversee delivery against plans
  • Develop a modern data architecture to support the Society’s future growth requirements
  • Deliver key data-related projects including the Society’s defined 3-year Data & Analytics Plan
  • Work closely with key stakeholders to understand business requirements in order to develop insightful data outcomes
  • Identify, analyse, and interpret data trends to support and inform key business decisions
  • Translate business and regulatory information requirements into SQL queries, design report layouts, and play an active role in the deployment and maintenance reports
  • Lead, develop and inspire the Data & Analytics team to deliver data excellence to support the overall member experience
  • Manage the team’s day-to-day workload, ensuring established change management processes are followed and maintained in line with good data governance principles
  • Maintain current knowledge of data-related developments in the Financial, FinTech and IT sectors to understand their impact on the Society and foster a culture of innovation.
About you

If you are passionate about data, keeping up to date with new technologies and have a good eye for detail, then this is the role for you.

You will have a modern and innovative approach to data analysis and data visualisation and bring excellent delivery skills, assume responsibility for your own workload and manage timelines effectively and independently. You will be comfortable coordinating multiple priorities and workstreams.

This role requires excellent communication and leadership skills to enable you to build and manage relationships with your team and all stakeholders across the Society. You will have demonstrable people skills and a desire to step up in a management capacity within an analytics role.

Knowledge and skills desired

Technical skills required:

  • ETL (SSIS)/SQL/SQL Server Reporting Services (SSRS)
  • Microsoft Access/Microsoft Excel
  • Documentation, specification, and process mapping
  • Dashboard or reporting skills.

Desired skills:

  • Understanding of the Building Society model/or of working in the Financial Services sector
  • Experience of Agile working
  • Tableau/PowerBI/VB.Net/Oracle/PanIntelligence
  • Azure Data Lakes/Azure Data Factory
  • MS linked servers.

To apply, please submit your CV and a covering letter to [email protected] outlining your suitability for the role and your alignment with our mission. Applications without a covering letter will not be considered.

We celebrate equality, diversity and inclusivity, and welcome applicants of all backgrounds.

Please note that the successful candidate will be required to undergo a Basic DBS and credit check.

Contract type: Permanent

Application deadline: 8 May 2022

 

Application Support Analyst

Salary range: £28,000 to £34,000 dependent upon experience

Hybrid working available

Benefits
  • Attractive holiday allowance
  • Generous pension contribution and Life Assurance after qualifying period
  • Wellbeing and Smart Health Employee Assistance Programme
  • Up to 21 hours paid volunteering time per annum
  • Hybrid working arrangements
  • Free onsite parking
  • Free electric car charging onsite

This is a superb opportunity to join a growing team in an important role which will see you supporting the Society’s colleagues and key financial applications, enabling them to meet the demands of a fast-growing ethical financial services provider.

About us

Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We're committed to building a greener society through the provision of a range of simple, ethical savings products to support lending for properties and projects which respect the environment.

About the role

We are currently recruiting for an Application Support Analyst to provide technical and regulatory support to the business. To ensure that applications and processes are fit for purpose, and procedures are created, adhered to and updated. Requiring a proactive approach in the maintenance and improvement of the Society’s operational systems and processes. Also providing technical project delivery support to the wider business in pursuit of the Society’s mission and values. This role is working within a small team and reporting directly to IT Service Manager.

Main areas of responsibility

  • Triage, investigate and troubleshoot 1st, 2nd and 3rd line support issues relating to the Society’s core banking system, online banking system, broker portal, document management system and other key financial systems.
  • Coordinate and deliver upgrades of key systems and implement new systems and functionality.
  • Identify process improvements to promote efficient operational processing.
  • Manage, support and deliver technical projects in line with the IT plan.
  • Create and maintain documentation and procedures to support the execution and maintenance of key business services.
  • Undertake daily and monthly control tasks to evidence the smooth running of applications.
About you

If you are passionate about making positive business change and have a ‘can do’ attitude, a good eye for detail, and a methodical approach to fault-finding, then this is the role for you.

You will have good customer service skills with an ability to translate business requirements into technical outcomes.

You will have a positive and technically inquisitive approach to problem-solving and change management with excellent communication skills, enabling you to build and manage relationships across the Society and with 3rd parties.

You will work as part of a team and assume responsibility for your own workload, managing timelines effectively and independently. You will be comfortable coordinating multiple priorities and delivering multiple projects and tasks simultaneously in a calm manner.

Knowledge and skills desired
  • A positive and technically inquisitive approach to fault finding, problem-solving and change management.
  • Strong customer service/interpersonal skills.
  • Strong organisational skills.
  • Strong written and verbal communication skills.
  • Experience of working in a regulated environment preferably in financial services.
  • Knowledge of mortgage and savings operational processes.

To apply, please submit your CV and a covering letter outlining your suitability for the role and your alignment with our mission to [email protected]. Applications without a covering letter will not be considered.

We welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.

Please note that the successful candidate will be required to undergo a Basic DBS and credit check.

Job type: Full-time, Permanent

Application deadline: 8 April 2022

 

IT Service Manager

Salary range: £40,000 to £45,000 dependent upon experience

Hybrid working available

Benefits
  • Attractive holiday allowance
  • Generous pension contribution and Life Assurance after qualifying period
  • Wellbeing and Smart Health Employee Assistance Programme
  • Up to 21 hours paid volunteering time per annum
  • Hybrid working arrangements
  • Free onsite parking
  • Free electric car charging onsite

This is a superb opportunity to play a leading role in building the future IT capability of a rapidly growing, ethical financial services organisation through the maintenance and development of the Society’s infrastructure, applications, and cyber security defences, responding to the ever-changing needs and demands of our colleagues and members, incorporating developments from FinTech and wider technology markets.

About us

Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We're committed to building a greener society through the provision of a range of simple, ethical savings products to support lending for properties and projects which respect the environment.

About the role

If you're passionate about infrastructure, cyber security and keeping up to date with innovative technologies, then this is the role for you.

We're currently recruiting for an experienced IT Service Manager to manage the successful delivery of the Society’s tactical IT Plan by maintaining and developing the IT infrastructure to ensure a high level of system availability, capability and security in order that the Society can provide a first-class IT service to colleagues and members, and fulfil its security, regulatory and legislative obligations.

Working within a small team of technical experts and reporting directly to the Head of IT, the IT Service Manager will take the lead in supporting day-to-day management and delivery of infrastructure and application services, ensuring systems and processes are robust, resilient, secure and fit for purpose.

The IT Service Manager will promote a ‘smarter not harder’ mentality, striving to deliver innovative solutions to business problems and will provide support, guidance, and development across the team.

Main areas of responsibility

  • Management of Infrastructure & Support team including planning, resource allocation, workload management, procedures and day-to-day line management.
  • Day-to-day provision, monitoring, maintenance, development and reporting of the Society’s infrastructure (hardware and software) and cybersecurity-related services, including monitoring of performance against SLA/KPIs, management of day-to-day IT spend and procurement of IT services.
  • Maintenance and development of the Society’s cyber maturity and user awareness, ensuring accreditations are maintained, patching activities are carried out and security remediation is undertaken.
  • Development and delivery of the Society’s tactical IT Plan including management and delivery of key infrastructure and cyber projects.
  • Escalation and root cause analysis of complex service/support issues.
  • Management of the IT service desk and identification of activity trends.
  • Management and development of relationships with vendors and third-party outsource service providers.
About you

You will have excellent customer service skills, a ‘can do’ attitude with an ability to gather business requirements, with a professional and friendly approach you can translate technical terms and requirements to stakeholders across the business.

You are organised, methodical, logical and detail-oriented with strong people management/interpersonal skills and have experience in managing a similar size team.

You will have experience in maintaining a similar size hybrid network infrastructure and cyber security controls. Are able to manage multiple projects and tasks simultaneously with ease and remain approachable to others.

With a positive and technically inquisitive approach to fault finding, problem-solving and change management, you will bring experience of working in a regulated environment preferably in financial services.

Knowledge and skills desired
  • Public/Private Cloud
  • MS Azure
  • O365
  • Active Directory
  • Routing
  • DNS
  • DHCP
  • Firewalls
  • Wi-Fi
Desired technical skills:
  • WatchGuard
  • Mimecast
  • Sophos
  • Forcepoint
  • SQL Server
  • Threat intelligence
  • Security awareness training
  • Incident response
  • Disaster recovery

To apply, please submit your CV and a covering letter outlining your suitability for the role and your alignment with our mission to [email protected]. Applications without a covering letter will not be considered.

We welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.

Please note that the successful candidate will be required to undergo a Basic DBS and credit check.

Job type: Full-time, Permanent

Application deadline: 8 April 2022

Mortgage Advisor

Salary: range £28,000 to £31,000

Hours: 35 hours per week

Benefits
  • Generous holiday allowance and statutory holidays
  • Generous company pension and life assurance after qualifying period
  • Wellbeing and Smart Health Employee Assistance Programme
  • Up to 21 hours paid volunteering time per annum
  • Hybrid working pattern: combination of office and WFH days per week
  • Free onsite parking
  • Free electric car charging point onsite
About us

Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We're committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment.

We offer a wide range of specialist mortgage products and for the second time in three years have been recognised in the Mortgage Finance Gazette Awards, in the Best Self-build lender category. This award recognises Ecology’s role as a longstanding leading supporter of self- and custom-build in the UK.

This is a superb opportunity to further your career with a leading mutual, ethical financial services organisation. We're looking for an experienced Mortgage Advisor to meet our current and prospective member’s mortgage needs.

About the role

It is an exciting time to join Ecology, our mortgage products are award winning, and we're expanding our dedicated team to help us move forward with our sustainability mission.

As Mortgage Advisor, you'll be responsible for the provision of advice to consumers seeking a regulated residential mortgage loan, providing excellent customer service in accordance with the Society’s ethical framework.  What’s unique about this role is that you will also be involved in the underwriting of mortgage applications giving you a fantastic opportunity for a varied and interesting role.

Main areas of responsibility

Providing appropriate advice and recommendations suitable to the consumer's needs and in accordance with mortgage regulation and procedures and policy, your main duties will be:

  • Conduct residential mortgage video call interviews, to identify the most suitable mortgage product for the applicants’ circumstances.
  • Conduct the underwriting of regulated residential mortgage applications from mortgage intermediaries and direct applicants.
  • Oversee the processing and approval of new mortgage lending within agreed lending mandates.
  • Maintain an awareness of the impact of all activities on the Society risk matrix, reporting credit-derived risk events as necessary.
  • Development of a sound understanding and knowledge of key energy-efficient building concepts, technologies and changing ecological requirements.
  • Identify improvements to existing processes and procedures which will enhance overall service effectiveness and operational efficiency
About you

You're ambitious and have a genuine interest in sustainable buildings and want to continue to grow and develop your career.

You can demonstrate mortgage advice and underwriting skills and have the relevant regulatory knowledge, with a minimum of 3 years of experience in a similar financial services environment.

You deliver excellent customer service and understand our customer journey is our priority.

You assume responsibility for your own workload and manage timelines effectively and independently whilst having the ability to work collaboratively in a small team.

As an excellent communicator, you have the ability to seamlessly interact with colleagues with ease across all functions.

Knowledge and skills desired
  • CeMAP qualified (CeMAP 1,2 and 3) or equivalent qualification
  • Have the technical skills, knowledge and understanding of mortgage-related products and procedures
  • Knowledge of mortgage regulations including PRA, FCA, MCOBS, FSCS & HMRC

To apply, please submit your CV and a covering letter outlining your suitability for the role and your alignment with our mission to [email protected]. Applications without a covering letter will not be considered.

Please note that the successful candidate will be required to undergo a Basic DBS and credit check and be certified under the regulatory Senior Manager and Certification Regime.

Contract type: Permanent

Application deadline: 31 May 2022

 

Financial Crime Specialist

 

Salary: c£35k dependent upon experience

Hours: 35 hours per week

Benefits
  • 24 days holiday, and in addition all public/bank holidays
  • Generous company pension and life assurance after qualifying period
  • Wellbeing and Smart Health Employee Assistance Programme
  • Hybrid working pattern: combination of office and WFH days per week
  • Flexible pattern across core hours available
  • Free onsite parking
  • Free electric car charging point onsite

This is a superb opportunity to further your career in financial crime within our wider Risk and Compliance team within a leading ethical financial institution.

About us

Ecology Building Society is a successful member-owned Building Society with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment.

As a building society, we are dual regulated by both the PRA and the FCA. Our Risk and Compliance team provide the Society’s second line of defence and in conjunction with our operational first-line risk owners, protect the Society from emerging and varied risk types including credit, financial, ethics, operational and strategic risks.

About the role

We are currently recruiting for a Financial Crime Lead with a financial services background to join our team on a permanent basis.

The selected candidate will be responsible for facilitating the ongoing development and implementation of the financial crime framework including fraud and money laundering controls.

Main areas of responsibility

  • Be the Subject matter expert in financial crime (AML and Fraud), understanding the risks which the Ecology may be exposed to
  • Collaborate with all business areas to promote a financial crime aware culture
  • Work closely with the business functions to understand their business area and the type of financial crime exposure they have and to be proactive in promoting possible solutions
  • Provide financial crime risk management expertise, advice and guidance to operational service delivery functions and specialist functions
  • Creation and maintenance of Financial Crime Policies and Procedures
  • Liaison and ownership of third-party relationships for customer due diligence (CDD / KYC) and transaction monitoring tools
  • Identify material financial crime risks, assess the effectiveness of control design, changes and ensure that any control gaps identified are managed until closed within a timely basis
  • Elevate, report, and investigate financial crime errors, losses and near misses, identifying the root causes and overseeing the implementation of corrective actions
  • Work with the business area to ensure that all financial crime events are comprehensively captured within the Risk Management Database (Triline) and closed in a timely manner with adequate source data documentation
  • Undertake high-quality routine reviews assessing the relevant risks and controls, supported by complete and accurate documentation and evidence
  • Production of insightful financial crime MI for Senior Management and Governance Committees, highlighting relevant and key financial crime issues and metrics adding quantitative/qualitative risk analysis
About you

You are an independent and critical thinker.

You bring excellent delivery skills, assume responsibility for your own work and manage timelines adequately and independently.

You have 5 years of experience in a financial institution with solid general knowledge /experience in financial crime management.

You have an understanding of business processes in Banking or Building Society business.

You are an analytical person, able to handle ambiguity, and embrace change.

As a strong communicator, you have the ability to seamlessly interact with colleagues across functions, and on all levels.

Have the interpersonal skills to influence appropriately, to 'take people with you', and build effective working relationships.

Knowledge and skills desired
  • Qualifications: A relevant Risk Management / Financial Crime qualification is desirable
  • Knowledge Financial Crime Frameworks, especially Anti-Money Laundering and Fraud
  • Knowledge of both the FCA and PRA
  • Working knowledge of the Building Society sector is desirable

To apply, please submit your CV and a covering letter to [email protected] outlining your suitability for the role and your alignment with our mission. Applications without a covering letter will not be considered.

Please note that the successful candidate will be required to undergo a Basic DBS and credit check.

Contract type: Permanent

Application deadline: 6 March 2022

 

Data & Analytics Lead

 

Data & Analytics Lead

Salary: c£45 dependent upon experience
Hours: 35 hours per week

Benefits
  • Attractive holiday allowance
  • Generous pension contribution and Life Assurance after qualifying period
  • Wellbeing and Smart Health Employee Assistance Programme
  • Up to 21 hours paid volunteering time per annum
  • Hybrid working arrangements
  • Free onsite parking
  • Free onsite electric car charging points

This is a superb opportunity to play a leading role in building the future capability of a rapidly growing, ethical financial services organisation and to drive change in measurement, management and reporting of our impact in delivering a sustainable future for all and responding to the ever-changing needs and demands of members.

About us

Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgages for properties and projects that respect the environment.

About the role

We are currently recruiting for an experienced Data & Analytics specialist to lead the creation, reporting and interpretation of data across the business to enable delivery of key management information, modelling, regulatory returns and monitoring in pursuit of the Society’s mission and values.

Working within a small team and reporting directly to the Head of IT, this role will oversee the leadership and delivery of the Society’s Data & Analytics Strategy. This is a role which requires a deep technical understanding of modern data architectures supported by a small team of technical specialists.

Main areas of responsibility
  • Lead the development of the Society’s Data & Analytics strategy and oversee delivery against plans
  • Develop a modern data architecture to support the Society’s future growth requirements
  • Deliver key data-related projects including the Society’s defined 3-year Data & Analytics Plan
  • Work closely with key stakeholders to understand business requirements in order to develop insightful data outcomes
  • Identify, analyse, and interpret data trends to support and inform key business decisions
  • Translate business and regulatory information requirements into SQL queries, design report layouts, and play an active role in the deployment and maintenance reports
  • Lead, develop and inspire the Data & Analytics team to deliver data excellence to support the overall member experience
  • Manage the team’s day-to-day workload, ensuring established change management processes are followed and maintained in line with good data governance principles
  • Maintain current knowledge of data-related developments in the Financial, FinTech and IT sectors to understand their impact on the Society and foster a culture of innovation.
About you

If you are passionate about data, keeping up to date with new technologies and have a good eye for detail, then this is the role for you.

You will have a modern and innovative approach to data analysis and data visualisation and bring excellent delivery skills, assume responsibility for your own workload and manage timelines effectively and independently. You will be comfortable coordinating multiple priorities and workstreams.

This role requires excellent communication and leadership skills to enable you to build and manage relationships with your team and all stakeholders across the Society. You will have demonstrable people skills and a desire to step up in a management capacity within an analytics role.

Knowledge and skills desired

Technical skills required:

  • ETL (SSIS)/SQL/SQL Server Reporting Services (SSRS)
  • Microsoft Access/Microsoft Excel
  • Documentation, specification, and process mapping
  • Dashboard or reporting skills.

Desired skills:

  • Understanding of the Building Society model/or of working in the Financial Services sector
  • Experience of Agile working
  • Tableau/PowerBI/VB.Net/Oracle/PanIntelligence
  • Azure Data Lakes/Azure Data Factory
  • MS linked servers.

To apply, please submit your CV and a covering letter to [email protected] outlining your suitability for the role and your alignment with our mission. Applications without a covering letter will not be considered.

Please note that the successful candidate will be required to undergo a Basic DBS and credit check.

Contract type: Permanent

Application deadline: 28 January 2022

 

Operational Risk Manager

 

Operational Risk Manager - Permanent

Salary: £40k - £50k depending on breadth of experience
Hours: Monday to Friday, 9am to 5pm

Benefits
  • 24-days holiday, and in addition all public/bank holidays
  • Generous company pension & Life Assurance after qualifying period
  • Wellbeing and Smart Health Employee Assistance Programme
  • Hybrid working pattern: a combination of office and WFH days per week
  • Flexible pattern across core hours available
  • Free onsite parking
  • Free onsite electric car charging points

This is a superb opportunity to further your career in risk and compliance with a leading ethical financial institution.

About us

Ecology Building Society is a successful member-owned building society with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment.

As a building society, we are dual regulated by both the PRA and the FCA. Our Risk and Compliance team provides the Society’s second line of defence and in conjunction with our operational first-line risk owners, protects the Society from emerging and varied risk types including credit, financial, ethics, operational and strategic risks.

About the role

We are currently recruiting for an experienced Operational Risk Manager with a financial services background to join our team.

The selected candidate will be responsible for facilitating the ongoing development and implementation of the risk management framework and key controls framework.

Main areas of responsibility
  • Collaborate with all business areas to promote a risk management culture.
  • Work closely with the business functions to understand their business area and the type of operational risk and control concerns they have and to be proactive in promoting possible risk management solutions.
  • Identify material operational risks, assess the effectiveness of control design, changes and ensure that any control gaps identified are managed until closed within a timely basis.
  • Elevate, report, and investigate errors, losses and near misses, identifying the root causes and overseeing the implementation of corrective actions.
  • Work with the business area to ensure that all risk events are comprehensively captured within the Risk Management Database (Triline) and closed in a timely manner with adequate source data documentation.
  • Ensure that processes, risks, and controls are continually reassessed for appropriateness and completeness.
  • Undertake high-quality routine reviews assessing the relevant risks and controls, supported by complete and accurate documentation and evidence.
  • Undertake Horizon Scanning of regulatory and legislative change to ensure oversight of the regulatory landscape.
  • Production of insightful Risk MI for Senior Management and Governance Committees, highlighting relevant and key operational or regulatory issues and metrics adding quantitative/qualitative risk analysis.
About you

You are an independent and critical thinker.

You bring excellent delivery skills, assume responsibility for your own work and manage timelines adequately and independently.

You have 5 years of experience in a financial institution with solid general knowledge /experience in Risk Management.

You have an understanding of business processes in Banking or Building Society business.

You are an analytical person, able to handle ambiguity, and embrace change.

As a strong communicator, you have the ability to seamlessly interact with colleagues across functions, and on all levels.

Have the interpersonal skills to influence appropriately, to 'take people with you', and build effective working relationships.

Qualifications desired
  • Qualifications: A relevant Risk Management qualification is desirable
  • Knowledge Risk Management Frameworks, especially Risk & Control Self-Assessment
  • Familiarity with the FCA and PRA regulatory environment
  • Understanding of the Data Protection Act and General Data Protection Regulation (GDPR)
  • Working knowledge of the building society sector is desirable

To apply, please submit your CV and a covering letter to [email protected] outlining your suitability for the role and your alignment with our mission. Applications without a covering letter will not be considered.

Application deadline: 5 December 2021

Please note that the successful candidate will be required to undergo a Basic DBS and credit check.

Operations Manager

 

Operations Manager - Permanent

Salary: c£50k
Hours: Monday to Friday, 9 am to 5 pm, Hybrid working

Benefits
  • 30-days holiday and statutory holidays
  • Generous company pension & Life Assurance after qualifying period
  • Wellbeing and Smart Health Employee Assistance Programme
  • Up to 21 hours paid volunteering time per annum
  • Hybrid working pattern: a combination of office and WFH days per week
  • Free onsite parking
  • Free onsite electric car charging points

This is a superb opportunity to further your career in risk and compliance with a leading ethical financial institution.

About us

Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgages for properties and projects that respect the environment.

About the role

We are currently recruiting for an experienced Operations Manager to assist and support the Chief Operating Officer in the leadership of a rapidly growing and evolving function.

The Operations Manager will be responsible for the leadership, development and management of a range of operational activities and process improvements to ensure that the Society operates effectively as it grows. This role will interact with many functions across the business, including IT, Business Support, Facilities, Health and Safety, Member Services, supplier and third-party/contract management and will work closely with the whole operational team to implement best practices and processes.

Main areas of responsibility
  • To lead, develop and inspire the Operational team to develop and deliver system and process excellence to support the member experience.
  • To lead the Premises and Health & Safety team responsible for the provision of a safe working environment and the maintenance of our eco-build offices.
  • To co-ordinate the gathering, interpretation and reporting of key management information to meet Executive, Committee and Board requirements, highlighting relevant and key operational issues and risk analysis.
  • To lead on key operational projects, ensuring delivery, on time and within budget across multiple business areas.
  • Oversee the operations budget forecasting and spend, including resource allocation and management.
  • To lead and deliver operational resilience process testing, continuous improvement and reporting requirements.
  • To ensure business continuity plans and policy are consistent with the changing needs of the Society and being responsible for the incident management process.
  • Managing supplier and outsource arrangements, including the sourcing of new providers, third-party due diligence, procurement policy and controls.
  • Management of key stakeholder and third-party relationships.
  • To collaborate with the first and second lines of defence to mitigate risk to the Society, and to ensure the control self-assessment process is effective.
  • To co-ordinate operational policy, procedure and documentation reviews to ensure compliance with all applicable regulations.
About you

You can demonstrate in-depth experience of operational leadership supporting a business going through change.  You will have excellent organisational and planning skills with broad commercial and organisational awareness.

You bring excellent delivery skills, assume responsibility for your own workload and manage timelines effectively and independently.  You will be comfortable managing multiple priorities and workstreams.

To be successful it is likely you will have a minimum of 5 years of experience in operations and/or project management.

As a strong communicator, you have the ability to seamlessly interact with colleagues across functions, and on all levels.  You have the interpersonal skills to influence appropriately, to 'take people with you', and build effective working relationships.

You will ideally have an understanding of key business processes in banking or building societies.

Knowledge and skills desired
  • Qualifications: A relevant Project Management qualification is desirable/or related on the job-proven experience
  • Knowledge/understanding of the regulatory environment (FCA/PRA)
  • Working knowledge of the building society or banking sector is desirable but not essential

To apply, please submit your CV and a covering letter to [email protected] outlining your suitability for the role and your alignment with our mission. Applications without a covering letter will not be considered.

Please note that the successful candidate will be required to undergo a Basic DBS and credit check.

Reference ID:OM Nov21

Contract length: Permanent

Application deadline: 5 December 2021