Archives: FAQ - Interactive

We're currently looking for an experienced Senior Commercial Relationship Manager to join our small and friendly team.

As we navigate a period of transformation and innovation, we’re looking for an experienced Senior Commercial Relationship Manager to work within our Commercial Lending function. In this role you’ll generate new deal business flow in the Commercial Lending space, mainly through Business Development, to enhance our offering for our Members.

We'd love to hear from you if you have excellent communication, influencing and stakeholder management skills. Ideally, you'll also have extensive commercial lending experience in financial services sector.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 07 September 2023

We're currently looking for an experienced Mortgage Underwriter to join our small and friendly team.

This role is a Member centric role, dedicated to underwriting and processing mortgage applications from across the Society’s product range. As a Mortgage Underwriter you will be empowered to make underwriting decisions or recommendations within policy, procedural guidelines, and delegated mandate.

We'd love to hear from you if you have experience as a Mortgage Underwriter, CeMap qualified with proven customer service experience, with an ability to provide rationale to your decision making. If you don't currently hold the full CeMap qualification we will look to support you in achieving it.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 31 August 2023

We're currently looking for an Complaints Handler (Fixed Term 12-months) to work across our operations teams.

In this role, you'll  be responsible for handling and resolving complaints to ensure our Members receive a fair outcome. You'll identify trends and root causes and provide input to improve overall Member experience.

We'd love to hear from you if you have experience working in a Bank or Building Society with proven customer service skills. Ideally you'll have a working understanding of Financial Conduct Authority (FCA) complaint handling rules.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 26 July 2023

We're currently looking for an Application Support Analyst (Fixed Term Contract 12-months) to provide technical support to Ecology's business critical applications.

Supported by the IT Infrastructure & support team you'll investigate, troubleshoot, and resolve queries. You'll also escalate service ticket requests to outsourced service providers, managing these cases through to completion.

We'd love to hear from you if you have ambition, system skills and excellent customer service experience. Preferably you'll have experience in both mortgage and savings systems and processes.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 23 July 2023

We're currently looking for a Project Marketing Manager (12 month fixed Term Contract) to own the delivery of marketing project communications.

We're looking for someone to ensure the successful completion of marketing communication related projects. We'd like someone to help us bring the Ecology brand to life with colleagues. You'll create content which raises brand awareness, product awareness and impact.

You'll also support Product Range Review Member communications and own statutory Member communications.

We'd love to hear from you if you have knowledge and experience of marketing communications. What we ask from you is that you bring your passion, skill and experience, and that you join us in working to the best of your ability and with a good heart.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 29 June 2023

We're currently looking for a Customer Service Apprentice. This is a full-time fixed term post, inclusive of one day per week at College to get a fully funded L2 Business Administration qualification. You'll be supported internally with a development plan and externally by the College via a Tutor. Successful completion of the course may lead to full time permanent employment with the Society.

We're small enough that you will be fully immersed in all aspects of our Society’s administration teams. You'll get involved with processes, people, and our Members.

We'd love to hear from you if you have experience of administration and customer service.

​Candidates will have GCSE's grade 9-4 (A-C) in English and Maths. Current GCSE students may also apply whom will receive results in August 2023 and wish to further their career via an Apprenticeship. Employment Start date will be early July 2023, with College enrolment commencing September 2023.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 26 May 2023

Our Members help make our Society possible, and the purpose of our Savings Customer Service Team is to provide excellent customer service to them.

We're small enough so that as Savings Administrator you'll be fully immersed in all aspects of the Savings team. This will give you the opportunity to be involved in all aspects of the savings Member experience.

If customer service is your passion, and if you have experience of what good looks like then we'd love to hear from you.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 17 May 2023

As we navigate a period of transformation and innovation we're looking for an experienced Continuous Improvement Lead. In this role you'll lead a full Product Range Review process to ensure the Society is meeting consumer needs and driving commercial value.

Examining and understanding all aspects of our full product range, using Member and market insight to relay areas needing improvement. You'll  propose how we meet our Member needs and commercial goals with our product set.

You'll also map Member journeys and use consumer data to identify ‘pain points’ and then working with relevant teams and applying continuous improvement methodology to improve the outcome.

We'd love to hear from you if you have experience of product, migration programmes and process mapping.

For more details about this role, and to apply, please click the button below.

Apply here

Closing date: 20 April 2023