Archives: FAQ - Interactive

The following points might help you log in to Interactive:
• When creating your Password and Memorable Information, please remember that the system is case sensitive
• If you used spaces in your Memorable Information, these will be counted as characters (you can choose the space from the drop down list of characters as required)
• The Activation Key will only be required when you first log on and you will only be asked to enter it after you have successfully entered your User ID, Password and Memorable Information
• The Activation Key is not your Password
• If you find your Password or Memorable Information hard to remember, you can change them at any time by selecting ‘Security Details’ once you are logged in.

To reset your details, you will need to send us a Forgotten Password notice. You can do this from the Interactive welcome page, by selecting ‘Forgotten Your Security Details?’ from the menu on the left. We recommend that you enter a different Password and Memorable Information to those that you chose originally. Once we have received your Forgotten Password notice, we will reactivate your registration and send you a new Activation Key by post. Your User ID will not change. Please note that you must reactivate your registration within 21 days of receiving your letter.

You can use separate words within your Memorable Information, but please remember that the space between the words counts as a character. When you log on, you will be asked to enter specific, numbered characters from your Memorable Information and you should include the spaces when you count. This also means that sometimes the character you are asked to enter will be a space character; you can select this from the drop-down list of characters (between the letters and the numbers).

Your registration letter contains a single-use Activation Key, which is a series of letters and numbers. You will need to use this when you activate your registration.

The Activation Key will be requested after you have input your User ID, Password and Memorable Information. Once you have successfully activated your registration, you won’t need to use the Activation Key again.

If you forget your Password or Memorable Information, you can re-set these via the ‘Forgot Password?’ button. In order to re-set your details, we will send you a new Activation Key via email. Please make sure that you use this new Activation Key to re-set your details, not the original one that was sent to you in your registration letter, as the Key is designed to be single-use and will not work a second time.

Visit our website at www.ecology.co.uk and select ‘Log in to your account’ at the top right of the page. This will open the Interactive welcome page. From the menu on the left, click on ‘Register’ and follow the online instructions. Once you have registered online, we will send you a letter containing your User ID and Activation Key. You can activate your registration by following the instructions within the letter. Please note that you must activate your registration within 21 days of receiving the letter. The letter will not contain your Password or Memorable Information, so please make sure you are able to remember these or keep them in a secure place.