Archives: FAQ - Interactive

Our Digital Service Terms and Conditions can be found on our savings documents and forms page.

We appreciate that many online users would prefer not to receive transaction notices in the post. Not all of our members have access to the internet and many of these members, as well as some online users, prefer to receive paper notifications. Unfortunately, our system currently doesn’t allow us to suspend paper notifications for some members but not others. In future we aim to offer this option and we will keep you informed of any changes to our service.

Please contact us straight away on 01535 650770 and we’ll add a security block on your account. You can still access your account through our Online Service.  

When you get a new phone, download the App. You will be asked to enter your log in details (email address and password). You will be sent a verification code to your mobile number. You will then be asked to create and re-enter a PIN to secure your account.

For security reasons, the app can only be downloaded onto one mobile phone at a time and isn’t compatible with tablets.

When you are on the log in screen you will see the option to reset your PIN.

From the home screen, tap the ‘More’ button, then select ‘Log out’. This will fully log you out of the Ecology App. To log back in you will need to re-enter your username and password, then reset your PIN

Yes, you can do the same things on both. The App is designed specifically for mobile devices, so it’s easier to use on a smaller screen, and it also offers features like push notifications and biometric login.

Yes, you can enable biometric login (fingerprint or face recognition) via the app’s security settings.

Yes, you can. However, Ecology Products are only available to UK Residents. Please see our General T&Cs for more information.