Archives: FAQ - Interactive

For security reasons, the app can only be downloaded onto one mobile phone at a time and isn’t compatible with tablets.

When you are on the log in screen you will see the option to reset your PIN.

From the home screen, tap the ‘More’ button, then select ‘Log out’. This will fully log you out of the Ecology App. To log back in you will need to re-enter your username and password, then reset your PIN

Yes, you can do the same things on both. The App is designed specifically for mobile devices, so it’s easier to use on a smaller screen, and it also offers features like push notifications and biometric login.

Yes, you can enable biometric login (fingerprint or face recognition) via the app’s security settings.

Yes, you can. However, Ecology Products are only available to UK Residents. Please see our General T&Cs for more information.

To download the Ecology App visit the App Store or Google Play and search Ecology Building Society.

The system will only reject your login details if some information is entered incorrectly. If you enter the incorrect log in details five consecutive times, your online account will be suspended and will need to be unlocked. We understand this can be frustrating and we will do everything we can to help you. Your User ID is created when you first register for the service and is unique to you. For security reasons, we cannot issue you with multiple User IDs, so it is not possible to re-register. If you are having difficulties with the system, please contact us – we will be happy to talk you through the login process while you are online.

If you forget your Password or Memorable Information and are locked out of your account, you should click the ‘Forgot Password?’ button on the welcome page. You will then be taken through the on-screen process for resetting your details. We recommend that you enter a different Password and Memorable Information to those that you chose originally. After clicking the ‘Reset Password’ button, you will receive an email containing an Activation Key, which will enable you to unlock your account. Your User ID (‘Username’) will not change. Please note, you must reactivate your account within 21 days of receiving your Activation Key.

The following points might help you log in:

• Check if you have inputted correctly your User ID number, which you’ll find in the letter that was sent to you when you first registered for the online service
• When creating your Password and Memorable Information, please remember that the system is case sensitive
• If you used spaces in your Memorable Information, these will be counted as characters
• The Activation Key will only be required when you first log on and you will only be asked to enter it after you have successfully entered your User ID, Password and Memorable Information
• The Activation Key is not your Password
• If you find your Password or Memorable Information hard to remember, you can change them at any time. To do this, log in to your online account and click on your name where it appears at the top of the left-hand menu. From here, you can change your login details by selecting ‘Security Details’ and choosing the appropriate option.