You can request the closure of your account via the online service. Just log in to the service, then click on ‘Details’, choose option ‘Account closure’ and follow the instructions.

Yes – click on your name where it appears in the left-hand menu. You will then see your email address and phone number in the ‘My Details’ window. To edit either of these, click on the pencil icon next to the information that you wish to change. The information will then become editable and you can type in your new details. Click on the tick-mark icon to confirm your new details.

Yes – you can tell us your new address by sending us a secure message via the online service. This facility can be found in the menu on the left of your Homepage. To send us a message, click on ‘Messages’ and then ‘Compose’.

In order to withdraw or transfer money using the online service, you need to register the details of the account to which you want to transfer money. You can only register one account and it must be a UK bank or building society account held in your name (or, if you have a joint account, the name of one of the account holders).

You can set up your bank details by clicking on ‘Your Bank Account’ from the menu on the left of the homepage. It can take up to two working days to process your request and verify the details. If we need more information to do this, we will contact you. You will not be able to make a request to send funds to your bank account until we have verified the details.

If you wish to change the account to which you make transfers, you will first need to delete the details of the account that you had previously registered. You can only do this if you have no outstanding withdrawal/transfer requests.

You can use the online service when placing a 35-Day Notice or 90-Day Notice account on notice for a withdrawal. For all other notice accounts, you will have to request a withdrawal on notice by completing a Withdrawal/Notification Form or by sending us a signed letter. You can download the form from www.ecology.co.uk/savings/forms.

You can withdraw money from your account by electronic payment to a bank account, or by making a transfer to another account that you hold with Ecology.

To request a transfer or withdrawal via the online system, please click on the ‘Transfer’ button for the relevant account and follow the instructions. Please note, you cannot request a transfer or withdrawal via the messaging service.

Before you transfer money to another account using the online service, you will need to have registered the details of the account to which you wish to transfer the money (see, ‘How do I register my bank details?’). This must be a UK bank or building society account in your name or, if you hold a joint account, the name of one of the account holders.

In any one request, the minimum amount you can withdraw/transfer is £10.00 and the maximum is £25,000.00. There needs to be enough money in your account to cover the withdrawal/transfer and the request must not take your balance below the minimum required to keep your account open.

When entering the amount that you wish to transfer or withdraw, please enter only numbers and a decimal point into the box (e.g. to withdraw/transfer two thousand five hundred pounds, enter: 2500.00).

Once you have logged on to the system, go to ‘Home’ in the left-hand menu and choose ‘Add Account’ at the top of the page. Enter your account number in the box provided and click on the ‘Add’ button. If you have more than one account to add, repeat the process until you have recorded all of your accounts.

You can add a joint account to the system, however, you will only be able to make online transfers using this account if all account holders have authorised us to accept only one signature for transfers. If multiple signatures are required, you will be able to use the online service to view your joint account, but not to make transfers.

Please note, you will not be able to view the details of newly added accounts immediately, as it takes up to two working days for us to process your request and verify your details.

The system will only reject your login details if some information is entered incorrectly. If you enter the incorrect log in details five consecutive times, your online account will be suspended and will need to be unlocked. We understand this can be frustrating and we will do everything we can to help you. Your User ID is created when you first register for the service and is unique to you. For security reasons, we cannot issue you with multiple User IDs, so it is not possible to re-register. If you are having difficulties with the system, please contact us – we will be happy to talk you through the login process while you are online.