Archives: FAQ - Interactive

Your registration letter contains a single-use Activation Key, which is a series of letters and numbers. You will need to use this when you activate your registration.

The Activation Key will be requested after you have input your User ID, Password and Memorable Information. Once you have successfully activated your registration, you won’t need to use the Activation Key again.

If you forget your Password or Memorable Information, you can re-set these via the ‘Forgot Password?’ button. In order to re-set your details, we will send you a new Activation Key via email. Please make sure that you use this new Activation Key to re-set your details, not the original one that was sent to you in your registration letter, as the Key is designed to be single-use and will not work a second time.

Visit our website at www.ecology.co.uk and select ‘Log in to your account’ at the top right of the page. This will open the Interactive welcome page. From the menu on the left, click on ‘Register’ and follow the online instructions. Once you have registered online, we will send you a letter containing your User ID and Activation Key. You can activate your registration by following the instructions within the letter. Please note that you must activate your registration within 21 days of receiving the letter. The letter will not contain your Password or Memorable Information, so please make sure you are able to remember these or keep them in a secure place.