Archives: FAQ - Interactive

We appreciate that many online users would prefer not to receive transaction notices in the post. Not all of our members have access to the internet and many of these members, as well as some online users, prefer to receive paper notifications. Unfortunately, our system currently doesn’t allow us to suspend paper notifications for some members but not others. In future we aim to offer this option and we will keep you informed of any changes to our service.

You cannot make a one-off payment into your Ecology account via the online service. To credit funds to your account, either send a cheque payable to Ecology Building Society re: (your name) or transfer funds to our bank account.

To credit a savings account: sort code 08-90-72; account number 70361591; quote your savings account number as the reference.

To credit a mortgage account: sort code 08-90-72; account number 70016309; quote your mortgage account number as the reference.

Please check the terms and conditions of your account for details of any charges or loss of interest that might apply should you make an over-payment.

Transferring money from a Co-operative Bank account?
The above details are for a collection account that we hold with the Co-operative Bank. Please note, if you hold an account with the Co-operative Bank and are using their online facility to transfer funds into your Ecology account, you will need to use the Co-operative’s ‘bill payment‘ function. This is because it will allow you to quote a reference when making your transfer; without a reference, we may be unable to pay the money into your Ecology account.

You can request the closure of your account via the online service. Just log in to the service, then click on ‘Details’, choose option ‘Account closure’ and follow the instructions.

Yes – click on your name where it appears in the left-hand menu. You will then see your email address and phone number in the ‘My Details’ window. To edit either of these, click on the pencil icon next to the information that you wish to change. The information will then become editable and you can type in your new details. Click on the tick-mark icon to confirm your new details.

Yes – you can tell us your new address by sending us a secure message via the online service. This facility can be found in the menu on the left of your Homepage. To send us a message, click on ‘Messages’ and then ‘Compose’.

In order to withdraw or transfer money using the online service, you need to register the details of the account to which you want to transfer money. You can only register one account and it must be a UK bank or building society account held in your name (or, if you have a joint account, the name of one of the account holders).

You can set up your bank details by clicking on ‘Your Bank Account’ from the menu on the left of the homepage. It can take up to two working days to process your request and verify the details. If we need more information to do this, we will contact you. You will not be able to make a request to send funds to your bank account until we have verified the details.

If you wish to change the account to which you make transfers, you will first need to delete the details of the account that you had previously registered. You can only do this if you have no outstanding withdrawal/transfer requests.

You can use the online service when placing a 35-Day Notice or 90-Day Notice account on notice for a withdrawal. For all other notice accounts, you will have to request a withdrawal on notice by completing a Withdrawal/Notification Form or by sending us a signed letter. You can download the form from www.ecology.co.uk/savings/forms.

You can withdraw money from your account  by electronic payment to a bank account, by requesting a cheque made out to the account holder or by making a transfer to another account that you hold with Ecology.

To request a transfer or withdrawal via the online system, please click on the ‘Transfer’ button for the relevant account and follow the instructions. Please note, you cannot request a transfer or withdrawal via the messaging service.

Before you transfer money to another account using the online service, you will need to have registered the details of the account to which you wish to transfer the money (see, ‘How do I register my bank details?’). This must be a UK bank or building society account in your name or, if you hold a joint account, the name of one of the account holders.

In any one request, the minimum amount you can withdraw/transfer is £25.00 and the maximum is £25,000.00. There needs to be enough money in your account to cover the withdrawal/transfer and the request must not take your balance below the minimum required to keep your account open.

When entering the amount that you wish to transfer or withdraw, please enter only numbers and a decimal point into the box (e.g. to withdraw/transfer two thousand five hundred pounds, enter: 2500.00).