As well as your User ID, you will need your Password and Memorable Information to access your online account each time you log in.
Whereas your User ID is assigned to you, you can choose your own Password and Memorable Information. These can be anything you like, as long as they meet the following criteria.
Passwords need to:
- be a minimum of 8 characters and a maximum of 64 characters
- contain at least 1 number
- contain at least 1 special character (e.g. !£$%&*)
- contain at least 1 uppercase and 1 lowercase letter.
Memorable Information needs to:
- be between 8 and 15 characters long (a combination of letters and numbers is recommended).
Can I use separate words for my Memorable Information?
You can use separate words within your Memorable Information, but please remember that the space between the words counts as a character. When you log on, you will be asked to enter specific, numbered characters from your Memorable Information and you should include the spaces when you count. This also means that sometimes the character you are asked to enter will be a space character.
You will need your User ID to log in to the system. You can find this number in the letter that was sent to you when you first registered to use the online service.
If you forget your Password or Memorable Information, you can reset these yourself using the ‘Forgot password?’ button. However, your User ID cannot be changed so, if you have forgotten it and can’t find your original registration letter, you will need to contact our savings team who will be able to help you to regain access to your online account.
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- Based in Silsden, West Yorkshire
- Job share – 21 hours per week (Monday / Wednesday / Friday)
- Salary scale £14,645 – £18,531 plus benefits (FTE £24,409 – 30,886)
- 21 hours per week (0.6 FTE) working 3 days per week as a job share (Monday / Wednesday / Friday) – with flexibility where required
Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener future through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment. With more than 35 years’ experience, around £170m in savings balances and over 10,000 members, we’ve got ambitious plans for our future.
We are looking for a Board Governance Officer to join our team working 3 full days per week on a job-share basis. The Board Governance Officer provides support to the Society’s Board in establishing and maintaining good standards of governance.
About the role
The role holder will play an integral role in the day to day workings of the Society’s Board and Governance structure. You will:
- Create, publish and maintain the annual schedule of Board and Committee meetings;
- Issue invites to relevant attendees and manage Board and Committee meeting attendance;
- Create and issue agendas for all Board, Committee and Management meetings;
- Support the Executive to schedule, produce, circulate and quality control papers for Board and Committee meetings;
- Attend Board, Committee and Management meetings as minutes Secretary, ensuring that business is conducted in accordance with the Society’s Governance Manual;
- Produce accurate minutes and actions from Board, Committee and Management meetings, circulating and arranging for feedback, sign off, publication and retention in accordance with Governance requirements;
- Ensure all designation actions are completed by the action owner;
- Act as the key point of contact for Board communications and governance issues; and
- Maintain the Society’s Governance Manual to ensure that it accurately reflects Board and Committee decisions and takes into account industry and regulatory best practice.
About you
To be successful in this role, we are looking for someone who has:
- Experience of working in a regulated environment, preferably in financial services;
- Good knowledge of external regulations and legislation e.g. Building Societies Act, F.C.A. and P.R.A. handbooks;
- Experience of Board business administration;
- Excellent organisational skills, the ability to prioritise and manage their own workload and to work to strict deadlines:
- Proficiency in the use of Microsoft Office, specifically Word, Excel, Outlook (both e-mail and calendar); and
- Demonstrable experience of the ability to take notes of complex information and produce accurate minutes
Working for Ecology
Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build. In addition to a competitive salary, we offer:
- Pension scheme (with Salary Exchange option)*;
- Free parking available;
- Competitive holiday allowance with an annual holiday purchase scheme;
- Life Assurance*;
- Annual volunteering days;
- Cycle to work scheme; and
- Annual profit related pay scheme.
* after 3 months qualifying service
If you would like to join our team and pursue a rewarding career in a Company that exists to make a difference, then please apply today, sending your CV and covering letter to [email protected]
Closing date: 20th July 2018
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- Based in Silsden, West Yorkshire
- £16,621 – £18,191 plus benefits – negotiable based upon skills and experience
Job Description
This is a superb opportunity to develop a career in financial services, working with the savings team of a leading Building Society. We use our members’ savings to make a positive environmental impact and at the same time give them a fair financial return. With more than 35 years’ experience, we’ve got ambitious plans for our future.
About the role
With around £170m in savings balances and over 10,000 members’ accounts to manage, our savings team are a hive of activity. We don’t have a network of branches so our central savings team are responsible for the full administration of our members’ accounts. This will include:
- Receiving, validating and actioning receipt of funds into accounts;
- Receiving, validating and actioning funds withdrawal or transfer requests – either by phone, online or by post;
- Updating passbooks;
- Carrying out the end of day balancing and reconciliation of transactions through our online banking systems;
- Setting up or amending direct debit instructions;
- Answering members’ account queries or customers service requests – either by phone, online or by post;
- Re-activating ISA accounts for members in line with standard procedures;
- Opening, closing or amending accounts as per our members’ instructions.
About you
The ideal candidate will have experience working in the financial services sector (although this is not essential), preferably in a customer service/processing team. You will be dealing with large amounts of data on a daily basis so will need strong attention to detail, be great with figures and used to working with excel spreadsheets. You’ll be speaking to our members on a regular basis too, so we are looking for an organised and motivated individual with a passion and drive for delivering excellent customer service. We have 17 different account types to administer so you’ll develop a good understanding of our product range, so that you can provide our members with information about their accounts.
Working for Ecology
Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build. In addition to a competitive salary, we offer:
- Pension scheme (with Salary Exchange option)*;
- Free parking available;
- Competitive holiday allowance with an annual holiday purchase scheme;
- Life Assurance*;
- Annual volunteering days;
- Cycle to work scheme; and
- Annual profit related pay scheme.
* after 3 months qualifying service
About us
Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener future through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment.
If you would like to join our team and pursue a rewarding career in a Company that exists to make a difference, then please apply today, sending your CV and covering letter to [email protected]
Closing date: 1st July 2018
The Data Protection Act 2018 and the General Data Protection Regulation (GDPR) gives individuals certain rights and defines the rules for processing personal information. It also states that those who record and process personal information, such as the Society, must be open and honest in how the information is used.
The principal purpose of collecting personal data from you is to enable you to apply for employment with the Society. When you submit your application, we ask for your contact details, CV and other selected information so that we can deal with your application.
If your application is not successful, we will keep your personal data for a maximum of 1 year from the date of application, after then it will be deleted/destroyed.
If you believe the Society has not complied with your data protection rights, you can complain to the Information Commissioner’s Office which enforces data protection laws. Their website is www.ico.org.uk.
As an equal opportunities employer, we’re committed to creating an environment where there is mutual respect and equality of opportunity for all colleagues.
Apply
If you are interested in applying you will be asked to submit your CV and covering letter to let us know about your previous experience. We’ll send you an acknowledgment to let you know that we’ve received your application.
Review
We’ll review your application against the skills and experience we are looking for in our successful candidate and let you know if your application is going to be progressed. If successful, we’ll be in touch to arrange the next stage.
Interview
For most vacancies, you’ll be invited to an initial interview which may be held over the telephone. During this interview you will be able to learn more about the role for which you have applied as well as giving the interviewer a chance to get to know more about you, your experience and what you are looking for in your next role.
If successful at this stage, you’ll be invited to attend a face to face interview with the recruiting manager, which will normally be held at our eco-build offices in Silsden, West Yorkshire. You’ll be asked to complete an application form and return it to us before your interview. There may also be some aptitude tests to complete relevant to the role you have applied for.
Feedback
We’ll usually let you know the outcome of your interview within a week of the last interview taking place. Your interviewer will give you an indication of when this will be. If you are successful, we will discuss the next steps with you and start preparing for you to join us. If you aren’t successful, we’ll let you know and we’ll provide feedback so you’ll know why.
Our Online Account Service Terms and Conditions can be found at the bottom of the welcome page or homepage.
