In any one request, the minimum amount you can withdraw/transfer is £25.00 and the maximum is £25,000.00. There needs to be enough money in your account to cover the withdrawal/transfer and the request must not take your balance below the minimum required to keep your account open.
If you receive an error message, it is likely because the amount you have entered is below or above the limits allowed. Please enter only numbers and a decimal point into the box (e.g. to withdraw/transfer two thousand five hundred pounds, enter: 2500.00).
If the website for Ecology’s online service does not seem to be working correctly (for example, if the links/buttons are not working or the page seems to be displaying strangely), it may be because you are not using the latest version of your internet browser. A browser is simply the software that gives you access to the internet (e.g. Chrome, Firefox, Safari, Microsoft Internet Explorer).
While we recommend Chrome as the optimum browser, the online account service is designed to be compatible with most mainstream browsers. However, you will need to make sure that whichever version you are using is up-to-date. The following browsers are supported for use with the online service:
| Operating system | Browser | Is it supported? |
| Windows | Microsoft Edge | Yes |
| Windows | Google Chrome | Yes |
| Windows | Mozilla Firefox | Yes |
| macOS | Microsoft Edge | Yes |
| macOS | Google Chrome | Yes |
| macOS | Mozilla Firefox | Yes |
| macOS | Safari | Yes |
| iOS | Safari | Yes |
| iOS | Google Chrome | Yes |
| Android | Safari | Yes |
| Android | Google Chrome | Yes |
If you’re not sure which version of your browser is installed on your computer – or whether it’s up-to-date – there are websites that can instantly tell you this. Simply ask the relevant question (e.g. ‘What browser am I using?’) via an internet search to find a suitable website that can give you this information.
If you are not using an up-to-date version of your browser, you should be able to download the latest version by visiting the official website of your browser provider, where there is often a ‘download’ button on the homepage.
If you have not used your online account since the new version of the service was launched in July 2018, you will arrive at a ‘Your security details expired‘ page when you next log in.
If this is the case, you should use the on-screen form to create your new Password and Memorable Information. Once you have done this, you’ll be able to access your online account straightaway.
Following the updates to the system that were made in July 2018, it is a requirement that everybody using the online service goes through the ‘Your security details expired‘ process . This means that, even if you have reset your details using the ‘Forgot password?‘ button, if you have not yet gone through the ‘Your security details expired’ process, you will be prompted to do so when you next log in.
As well as your User ID, you will need your Password and Memorable Information to access your online account each time you log in.
Whereas your User ID is assigned to you, you can choose your own Password and Memorable Information. These can be anything you like, as long as they meet the following criteria.
Passwords need to:
- be a minimum of 8 characters and a maximum of 64 characters
- contain at least 1 number
- contain at least 1 special character (e.g. !£$%&*)
- contain at least 1 uppercase and 1 lowercase letter.
Memorable Information needs to:
- be between 8 and 15 characters long (a combination of letters and numbers is recommended).
Can I use separate words for my Memorable Information?
You can use separate words within your Memorable Information, but please remember that the space between the words counts as a character. When you log on, you will be asked to enter specific, numbered characters from your Memorable Information and you should include the spaces when you count. This also means that sometimes the character you are asked to enter will be a space character.
You will need your User ID to log in to the system. You can find this number in the letter that was sent to you when you first registered to use the online service.
If you forget your Password or Memorable Information, you can reset these yourself using the ‘Forgot password?’ button. However, your User ID cannot be changed so, if you have forgotten it and can’t find your original registration letter, you will need to contact our savings team who will be able to help you to regain access to your online account.
-
- Based in Silsden, West Yorkshire
- Job share – 21 hours per week (Monday / Wednesday / Friday)
- Salary scale £14,645 – £18,531 plus benefits (FTE £24,409 – 30,886)
- 21 hours per week (0.6 FTE) working 3 days per week as a job share (Monday / Wednesday / Friday) – with flexibility where required
Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener future through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment. With more than 35 years’ experience, around £170m in savings balances and over 10,000 members, we’ve got ambitious plans for our future.
We are looking for a Board Governance Officer to join our team working 3 full days per week on a job-share basis. The Board Governance Officer provides support to the Society’s Board in establishing and maintaining good standards of governance.
About the role
The role holder will play an integral role in the day to day workings of the Society’s Board and Governance structure. You will:
- Create, publish and maintain the annual schedule of Board and Committee meetings;
- Issue invites to relevant attendees and manage Board and Committee meeting attendance;
- Create and issue agendas for all Board, Committee and Management meetings;
- Support the Executive to schedule, produce, circulate and quality control papers for Board and Committee meetings;
- Attend Board, Committee and Management meetings as minutes Secretary, ensuring that business is conducted in accordance with the Society’s Governance Manual;
- Produce accurate minutes and actions from Board, Committee and Management meetings, circulating and arranging for feedback, sign off, publication and retention in accordance with Governance requirements;
- Ensure all designation actions are completed by the action owner;
- Act as the key point of contact for Board communications and governance issues; and
- Maintain the Society’s Governance Manual to ensure that it accurately reflects Board and Committee decisions and takes into account industry and regulatory best practice.
About you
To be successful in this role, we are looking for someone who has:
- Experience of working in a regulated environment, preferably in financial services;
- Good knowledge of external regulations and legislation e.g. Building Societies Act, F.C.A. and P.R.A. handbooks;
- Experience of Board business administration;
- Excellent organisational skills, the ability to prioritise and manage their own workload and to work to strict deadlines:
- Proficiency in the use of Microsoft Office, specifically Word, Excel, Outlook (both e-mail and calendar); and
- Demonstrable experience of the ability to take notes of complex information and produce accurate minutes
Working for Ecology
Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build. In addition to a competitive salary, we offer:
- Pension scheme (with Salary Exchange option)*;
- Free parking available;
- Competitive holiday allowance with an annual holiday purchase scheme;
- Life Assurance*;
- Annual volunteering days;
- Cycle to work scheme; and
- Annual profit related pay scheme.
* after 3 months qualifying service
If you would like to join our team and pursue a rewarding career in a Company that exists to make a difference, then please apply today, sending your CV and covering letter to [email protected]
Closing date: 20th July 2018
-
- Based in Silsden, West Yorkshire
- £16,621 – £18,191 plus benefits – negotiable based upon skills and experience
Job Description
This is a superb opportunity to develop a career in financial services, working with the savings team of a leading Building Society. We use our members’ savings to make a positive environmental impact and at the same time give them a fair financial return. With more than 35 years’ experience, we’ve got ambitious plans for our future.
About the role
With around £170m in savings balances and over 10,000 members’ accounts to manage, our savings team are a hive of activity. We don’t have a network of branches so our central savings team are responsible for the full administration of our members’ accounts. This will include:
- Receiving, validating and actioning receipt of funds into accounts;
- Receiving, validating and actioning funds withdrawal or transfer requests – either by phone, online or by post;
- Updating passbooks;
- Carrying out the end of day balancing and reconciliation of transactions through our online banking systems;
- Setting up or amending direct debit instructions;
- Answering members’ account queries or customers service requests – either by phone, online or by post;
- Re-activating ISA accounts for members in line with standard procedures;
- Opening, closing or amending accounts as per our members’ instructions.
About you
The ideal candidate will have experience working in the financial services sector (although this is not essential), preferably in a customer service/processing team. You will be dealing with large amounts of data on a daily basis so will need strong attention to detail, be great with figures and used to working with excel spreadsheets. You’ll be speaking to our members on a regular basis too, so we are looking for an organised and motivated individual with a passion and drive for delivering excellent customer service. We have 17 different account types to administer so you’ll develop a good understanding of our product range, so that you can provide our members with information about their accounts.
Working for Ecology
Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build. In addition to a competitive salary, we offer:
- Pension scheme (with Salary Exchange option)*;
- Free parking available;
- Competitive holiday allowance with an annual holiday purchase scheme;
- Life Assurance*;
- Annual volunteering days;
- Cycle to work scheme; and
- Annual profit related pay scheme.
* after 3 months qualifying service
About us
Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener future through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment.
If you would like to join our team and pursue a rewarding career in a Company that exists to make a difference, then please apply today, sending your CV and covering letter to [email protected]
Closing date: 1st July 2018
The Data Protection Act 2018 and the General Data Protection Regulation (GDPR) gives individuals certain rights and defines the rules for processing personal information. It also states that those who record and process personal information, such as the Society, must be open and honest in how the information is used.
The principal purpose of collecting personal data from you is to enable you to apply for employment with the Society. When you submit your application, we ask for your contact details, CV and other selected information so that we can deal with your application.
If your application is not successful, we will keep your personal data for a maximum of 1 year from the date of application, after then it will be deleted/destroyed.
If you believe the Society has not complied with your data protection rights, you can complain to the Information Commissioner’s Office which enforces data protection laws. Their website is www.ico.org.uk.
