Operations Manager - Permanent
Salary: c£50k
Hours: Monday to Friday, 9 am to 5 pm, Hybrid working
Benefits
- 30-days holiday and statutory holidays
- Generous company pension & Life Assurance after qualifying period
- Wellbeing and Smart Health Employee Assistance Programme
- Up to 21 hours paid volunteering time per annum
- Hybrid working pattern: a combination of office and WFH days per week
- Free onsite parking
- Free onsite electric car charging points
This is a superb opportunity to further your career in risk and compliance with a leading ethical financial institution.
About us
Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgages for properties and projects that respect the environment.
About the role
We are currently recruiting for an experienced Operations Manager to assist and support the Chief Operating Officer in the leadership of a rapidly growing and evolving function.
The Operations Manager will be responsible for the leadership, development and management of a range of operational activities and process improvements to ensure that the Society operates effectively as it grows. This role will interact with many functions across the business, including IT, Business Support, Facilities, Health and Safety, Member Services, supplier and third-party/contract management and will work closely with the whole operational team to implement best practices and processes.
Main areas of responsibility
- To lead, develop and inspire the Operational team to develop and deliver system and process excellence to support the member experience.
- To lead the Premises and Health & Safety team responsible for the provision of a safe working environment and the maintenance of our eco-build offices.
- To co-ordinate the gathering, interpretation and reporting of key management information to meet Executive, Committee and Board requirements, highlighting relevant and key operational issues and risk analysis.
- To lead on key operational projects, ensuring delivery, on time and within budget across multiple business areas.
- Oversee the operations budget forecasting and spend, including resource allocation and management.
- To lead and deliver operational resilience process testing, continuous improvement and reporting requirements.
- To ensure business continuity plans and policy are consistent with the changing needs of the Society and being responsible for the incident management process.
- Managing supplier and outsource arrangements, including the sourcing of new providers, third-party due diligence, procurement policy and controls.
- Management of key stakeholder and third-party relationships.
- To collaborate with the first and second lines of defence to mitigate risk to the Society, and to ensure the control self-assessment process is effective.
- To co-ordinate operational policy, procedure and documentation reviews to ensure compliance with all applicable regulations.
About you
You can demonstrate in-depth experience of operational leadership supporting a business going through change. You will have excellent organisational and planning skills with broad commercial and organisational awareness.
You bring excellent delivery skills, assume responsibility for your own workload and manage timelines effectively and independently. You will be comfortable managing multiple priorities and workstreams.
To be successful it is likely you will have a minimum of 5 years of experience in operations and/or project management.
As a strong communicator, you have the ability to seamlessly interact with colleagues across functions, and on all levels. You have the interpersonal skills to influence appropriately, to 'take people with you', and build effective working relationships.
You will ideally have an understanding of key business processes in banking or building societies.
Knowledge and skills desired
- Qualifications: A relevant Project Management qualification is desirable/or related on the job-proven experience
- Knowledge/understanding of the regulatory environment (FCA/PRA)
- Working knowledge of the building society or banking sector is desirable but not essential
To apply, please submit your CV and a covering letter to [email protected] outlining your suitability for the role and your alignment with our mission. Applications without a covering letter will not be considered.
Please note that the successful candidate will be required to undergo a Basic DBS and credit check.
Reference ID:OM Nov21
Contract length: Permanent
Application deadline: 5 December 2021
