I’ve locked myself out of Interactive several times now – what am I doing wrong?

The following points might help you log in to Interactive:
• When creating your Password and Memorable Information, please remember that the system is case sensitive
• If you used spaces in your Memorable Information, these will be counted as characters (you can choose the space from the drop down list of characters as required)
• The Activation Key will only be required when you first log on and you will only be asked to enter it after you have successfully entered your User ID, Password and Memorable Information
• The Activation Key is not your Password
• If you find your Password or Memorable Information hard to remember, you can change them at any time by selecting ‘Security Details’ once you are logged in.