Salary range: £40,000 to £45,000 dependent upon experience
Hybrid working available
Benefits
- Attractive holiday allowance
- Generous pension contribution and Life Assurance after qualifying period
- Wellbeing and Smart Health Employee Assistance Programme
- Up to 21 hours paid volunteering time per annum
- Hybrid working arrangements
- Free onsite parking
- Free electric car charging onsite
This is a superb opportunity to play a leading role in building the future IT capability of a rapidly growing, ethical financial services organisation through the maintenance and development of the Society’s infrastructure, applications, and cyber security defences, responding to the ever-changing needs and demands of our colleagues and members, incorporating developments from FinTech and wider technology markets.
About us
Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We're committed to building a greener society through the provision of a range of simple, ethical savings products to support lending for properties and projects which respect the environment.
About the role
If you're passionate about infrastructure, cyber security and keeping up to date with innovative technologies, then this is the role for you.
We're currently recruiting for an experienced IT Service Manager to manage the successful delivery of the Society’s tactical IT Plan by maintaining and developing the IT infrastructure to ensure a high level of system availability, capability and security in order that the Society can provide a first-class IT service to colleagues and members, and fulfil its security, regulatory and legislative obligations.
Working within a small team of technical experts and reporting directly to the Head of IT, the IT Service Manager will take the lead in supporting day-to-day management and delivery of infrastructure and application services, ensuring systems and processes are robust, resilient, secure and fit for purpose.
The IT Service Manager will promote a ‘smarter not harder’ mentality, striving to deliver innovative solutions to business problems and will provide support, guidance, and development across the team.
Main areas of responsibility
- Management of Infrastructure & Support team including planning, resource allocation, workload management, procedures and day-to-day line management.
- Day-to-day provision, monitoring, maintenance, development and reporting of the Society’s infrastructure (hardware and software) and cybersecurity-related services, including monitoring of performance against SLA/KPIs, management of day-to-day IT spend and procurement of IT services.
- Maintenance and development of the Society’s cyber maturity and user awareness, ensuring accreditations are maintained, patching activities are carried out and security remediation is undertaken.
- Development and delivery of the Society’s tactical IT Plan including management and delivery of key infrastructure and cyber projects.
- Escalation and root cause analysis of complex service/support issues.
- Management of the IT service desk and identification of activity trends.
- Management and development of relationships with vendors and third-party outsource service providers.
About you
You will have excellent customer service skills, a ‘can do’ attitude with an ability to gather business requirements, with a professional and friendly approach you can translate technical terms and requirements to stakeholders across the business.
You are organised, methodical, logical and detail-oriented with strong people management/interpersonal skills and have experience in managing a similar size team.
You will have experience in maintaining a similar size hybrid network infrastructure and cyber security controls. Are able to manage multiple projects and tasks simultaneously with ease and remain approachable to others.
With a positive and technically inquisitive approach to fault finding, problem-solving and change management, you will bring experience of working in a regulated environment preferably in financial services.
Knowledge and skills desired
- Public/Private Cloud
- MS Azure
- O365
- Active Directory
- Routing
- DNS
- DHCP
- Firewalls
- Wi-Fi
Desired technical skills:
- WatchGuard
- Mimecast
- Sophos
- Forcepoint
- SQL Server
- Threat intelligence
- Security awareness training
- Incident response
- Disaster recovery
To apply, please submit your CV and a covering letter outlining your suitability for the role and your alignment with our mission to [email protected]. Applications without a covering letter will not be considered.
We welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
Please note that the successful candidate will be required to undergo a Basic DBS and credit check.
Job type: Full-time, Permanent
Application deadline: 8 April 2022
