If you wish to set up a new Direct Debit, you’ll need to print off our Direct Debit mandate and return a completed copy to Ecology.

If you wish to amend the details of an existing Direct Debit (e.g. increase or decrease the amount, or suspend or cancel the payment), you can do so by sending us a secure message. Please note, you cannot set up a new Direct Debit by secure message; this is only possible by sending us a completed Direct Debit mandate in the post.