If you forget your Password or Memorable Information and are locked out of your account, you should click the ‘Forgot Password’ button on the welcome page. You will then be taken through the on-screen process for resetting your details. We recommend that you enter a different Password and Memorable Information to those that you chose originally. After clicking the ‘Reset Password’ button, you will receive an email containing an Activation Key, which will enable you to unlock your account. Your User ID will not change. Please note, you must reactivate your account within 21 days of receiving your Activation Key.