This is a superb opportunity to develop a career in financial services, working with the savings customer service team of a leading ethical financial institution

Full time role: Monday to Friday, 35 hours per week

Salary band: £17,480.00 to £19,130.00  per year

Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener society through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment. With more than 35 years’ experience, around £200m in savings balances and over 11,000 members, we’ve got ambitious plans for our future.

The successful candidate will be responsible for providing a broad range of customer services to new and existing customers. The primary responsibilities will include:

• Answering members’ account queries or customer service requests, either by telephone, online, or by post.
• The day-to-day receipt and processing of all new and existing customer savings account enquiries, transactions, account openings / closures and administration activities.
• The day-to-day banking/reconciliation of transactions through our online banking systems.
• Maintaining and developing strong customer service relationships with savings members.
• Ensuring all activities follow agreed society policies and procedures.
• An understanding of all appropriate savings regulations and legislation which directly impact savings administration activities, e.g. money laundering regulations.
• Undertaking appropriate training to develop personal knowledge and skills on the main savings activities.
• Ensuring all savings activities are performed within the agreed customer service standards.

Person specification

The ideal candidate will have experience working in the financial services sector, preferably in a customer service team. You will be speaking to our members on a regular basis too, so we are looking for an organised and motivated individual with a passion and drive for delivering excellent customer service. You will be dealing with large amounts of data on a daily basis so you will have strong attention to detail, be great with figures and used to working with excel spreadsheets.

Working for Ecology

Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build. In addition to a competitive salary, we offer:

• Pension scheme*;
• Cycle to work scheme;
• Free parking available;
• Competitive holiday allowance with an annual holiday purchase scheme;
• Life Assurance*;
• Annual volunteering days; and
• Annual profit related pay scheme.
  * after 3 months qualifying service

Please apply via our main advertisement at indeed.co.uk

Ecology are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Application deadline: 22 June 2020