• • Based in Silsden, West Yorkshire
  • £14,943 per annum plus benefits

Job Description

This is a superb opportunity to start your career in financial services, working with the savings team of a leading building society. We use our members’ savings to make a positive environmental impact and at the same time give them a fair financial return. With more than 35 years’ experience, we’ve got ambitious plans for our future.

About the role

With around £170m in savings balances and over 10,000 members’ accounts to manage, our savings team are a hive of activity. We don’t have a network of branches so our central savings team are responsible for the full administration of our members’ accounts. This will include:

• Receiving, validating and actioning receipt of funds into accounts;
• Receiving, validating and actioning funds withdrawal or transfer requests – either by phone, online or by post;
• Supporting our members over the telephone with account queries and online access registration queries;
• Opening new accounts;
• Carrying out the end of day balancing and reconciliation of transactions through our online banking systems;
• Setting up or amending direct debit instructions;
• Answering members’ account queries or customers service requests – either by phone, online or by post.

About you

The ideal candidate will have a friendly disposition and a good work ethic.  You will be dealing with large amounts of data on a daily basis so  will need strong attention to detail and good IT skills. You’ll be speaking to our members on a regular basis too, so we are looking for an organised and motivated individual with a passion and drive for delivering excellent customer service.  Experience isn’t necessary – we can provide you with the opportunity to gain experience – we are looking for an enthusiastic individual with a positive attitude who wants to succeed.

Ideally candidates will have GCSEs grade 9-4 (A-C) in English and Maths

Working for Ecology

Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build. In addition to a competitive salary, we offer:

• The opportunity to gain a nationally recognised level 2 Customer Service or Level 3 Business Administration qualification;
• Free parking available;
• Competitive holiday allowance with an annual holiday purchase scheme;
• Life Assurance*;
• Annual volunteering days;
• Cycle to work scheme; and
• Annual profit related pay scheme.
  * after 3 months qualifying service

About us

Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener future through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment.

If you would like to join our team and pursue a rewarding career in a company that exists to make a difference, then please apply today, sending your CV and covering letter to [email protected]

Closing date:  21st January 2019