Ecology Hub

Cashier and Customer Support

    • Based in Silsden, West Yorkshire
    • £16,621 – £18,191 plus benefits – negotiable based upon skills and experience
Job Description

This is a superb opportunity to develop a career in financial services, working with the savings team of a leading Building Society. We use our members’ savings to make a positive environmental impact and at the same time give them a fair financial return. With more than 35 years’ experience, we’ve got ambitious plans for our future.

About the role

With around £170m in savings balances and over 10,000 members’ accounts to manage, our savings team are a hive of activity. We don’t have a network of branches so our central savings team are responsible for the full administration of our members’ accounts. This will include:

  • Receiving, validating and actioning receipt of funds into accounts;
  • Receiving, validating and actioning funds withdrawal or transfer requests – either by phone, online or by post;
  • Updating passbooks;
  • Carrying out the end of day balancing and reconciliation of transactions through our online banking systems;
  • Setting up or amending direct debit instructions;
  • Answering members’ account queries or customers service requests – either by phone, online or by post;
  • Re-activating ISA accounts for members in line with standard procedures;
  • Opening, closing or amending accounts as per our members’ instructions.
About you

The ideal candidate will have experience working in the financial services sector (although this is not essential), preferably in a customer service/processing team.  You will be dealing with large amounts of data on a daily basis so  will need strong attention to detail, be great with figures and used to working with excel spreadsheets. You’ll be speaking to our members on a regular basis too, so we are looking for an organised and motivated individual with a passion and drive for delivering excellent customer service. We have 17 different account types to administer so you’ll develop a good understanding of our product range, so that you can provide our members with information about their accounts.

Working for Ecology

Located in Silsden, West Yorkshire, our offices are an eco-friendly design and build. In addition to a competitive salary, we offer:

  • Pension scheme (with Salary Exchange option)*;
  • Free parking available;
  • Competitive holiday allowance with an annual holiday purchase scheme;
  • Life Assurance*;
  • Annual volunteering days;
  • Cycle to work scheme; and
  • Annual profit related pay scheme.
    * after 3 months qualifying service
About us

Ecology Building Society is a successful member-owned financial institution with a clear environmental focus and a mission to promote sustainable development. We are committed to building a greener future through the provision of a range of simple, ethical savings products to support mortgages for properties and projects which respect the environment.

If you would like to join our team and pursue a rewarding career in a Company that exists to make a difference, then please apply today, sending your CV and covering letter to [email protected]

Closing date:  1st July 2018