Salary range: £28,000 to £34,000 dependent upon experience
Hybrid working available
Benefits
- Attractive holiday allowance
- Generous pension contribution and Life Assurance after qualifying period
- Wellbeing and Smart Health Employee Assistance Programme
- Up to 21 hours paid volunteering time per annum
- Hybrid working arrangements
- Free onsite parking
- Free electric car charging onsite
This is a superb opportunity to join a growing team in an important role which will see you supporting the Society’s colleagues and key financial applications, enabling them to meet the demands of a fast-growing ethical financial services provider.
About us
Ecology Building Society is a successful and thriving member-owned mortgage and savings provider with a clear environmental focus and a mission to promote sustainable development. We're committed to building a greener society through the provision of a range of simple, ethical savings products to support lending for properties and projects which respect the environment.
About the role
We are currently recruiting for an Application Support Analyst to provide technical and regulatory support to the business. To ensure that applications and processes are fit for purpose, and procedures are created, adhered to and updated. Requiring a proactive approach in the maintenance and improvement of the Society’s operational systems and processes. Also providing technical project delivery support to the wider business in pursuit of the Society’s mission and values. This role is working within a small team and reporting directly to IT Service Manager.
Main areas of responsibility
- Triage, investigate and troubleshoot 1st, 2nd and 3rd line support issues relating to the Society’s core banking system, online banking system, broker portal, document management system and other key financial systems.
- Coordinate and deliver upgrades of key systems and implement new systems and functionality.
- Identify process improvements to promote efficient operational processing.
- Manage, support and deliver technical projects in line with the IT plan.
- Create and maintain documentation and procedures to support the execution and maintenance of key business services.
- Undertake daily and monthly control tasks to evidence the smooth running of applications.
About you
If you are passionate about making positive business change and have a ‘can do’ attitude, a good eye for detail, and a methodical approach to fault-finding, then this is the role for you.
You will have good customer service skills with an ability to translate business requirements into technical outcomes.
You will have a positive and technically inquisitive approach to problem-solving and change management with excellent communication skills, enabling you to build and manage relationships across the Society and with 3rd parties.
You will work as part of a team and assume responsibility for your own workload, managing timelines effectively and independently. You will be comfortable coordinating multiple priorities and delivering multiple projects and tasks simultaneously in a calm manner.
Knowledge and skills desired
- A positive and technically inquisitive approach to fault finding, problem-solving and change management.
- Strong customer service/interpersonal skills.
- Strong organisational skills.
- Strong written and verbal communication skills.
- Experience of working in a regulated environment preferably in financial services.
- Knowledge of mortgage and savings operational processes.
To apply, please submit your CV and a covering letter outlining your suitability for the role and your alignment with our mission to [email protected]. Applications without a covering letter will not be considered.
We welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
Please note that the successful candidate will be required to undergo a Basic DBS and credit check.
Job type: Full-time, Permanent
Application deadline: 8 April 2022
