If you've got a question about how to apply or manage your account, you might find the answer here. If you don't find what you're looking for, please contact us and we'll be happy to help.
General FAQs
How can I withdraw or transfer money into my account online?
To withdraw or transfer money, you need to register a ‘nominated bank account’. You can do this using the online service.
Once you’ve registered a nominated bank account, any withdrawals you make from your Ecology account will be sent to your nominated account.
You can also use your nominated account to transfer money into your Ecology account. Simply use the details below to do a bank transfer or to set up a standing order:
Sort code: 08 90 72
Account number: 70361591
Account name: Payee name
Reference: quote your 10 digit Ecology account number
If your account number is not quoted, the payment will be returned.
Transferring money from a Co-operative Bank account?
As we’re a building society, we bank with the Co-op. If you hold an account with the Co-operative Bank and are using their online facility to transfer funds into your Ecology account, you will need to use the Co-operative’s ‘bill payment‘ function. This is because it will allow you to quote a reference when making your transfer; without a reference, we may be unable to pay the money into your Ecology account.
You can find out more about registering a nominated bank account here.
How can I request an account statement?
If you manage your account online you can send us a secure message, from the left side of your home page. Just click on ‘Messages’ and then ‘Compose’. Please state which account you need a statement for if you’ve got more than one account with us.
If you don’t manage your account online, you can email our Member Services Team ([email protected]) or call us on 01535 650770.
How can I close my account?
If you manage your account online, click on ‘Details’ from the left side of the home page. Then choose ‘Account closure’ and follow the instructions.
If you don’t manage your account online, please complete and sign the Saving Withdrawal Form and tick ‘yes’ in the box when asked if the account is to be closed. Please send it to:
FAO: Member Services Team
Ecology Building Society
Ellis House
7 Belton Road
Silsden, Keighley
BD20 0EE
If you suspect that you or somebody you know is being – or has been – subject to financial abuse, please refer to the UK Finance It’s your money guidance leaflet. This covers different types of financial abuse, what you can do to protect yourself and who to contact should you need urgent or longer-term help.
We accept Cash ISA transfers only into our Ecology Cash ISA.
We don’t currently accept Stocks & Shares ISA, or Innovative Finance ISA at this current time.
If you’d like to do this, you’ll just need to fill in a transfer form.
To find out how to do this, visit our Ecology Cash ISA website page and follow the instructions.
Regular Savings account
No – to open a Regular Savings account you need to apply for this account directly. We can’t accept transfer requests from an existing savings account.
You can pay a minimum of £10 and a maximum of £250 per month into your account, with the maximum investment being £3,000 per calendar year.
Treasurers’ Deposit account
Contact the Savings team for the relevant form.
The account is only available for small groups and charities, refer to the ID requirements leaflet for further information
